Top 5 Online Casino Sites

Delve in to the best casino sites or the best uk casino sites for classic online casino entertainment. If you're after some realistic casino experience from any location you can read about the best live casino sites for the excitement of real time live dealer casino action.

What to Look for in Casino Site Customer Service

While researching casino sites to join so you can gamble online, there are a lot of different factors you have to take into account.  You have to think about payment methods, deposits and withdrawals, games available, bonuses, and more.  But one important feature which is often overlooked is customer service.

Customer service is arguably the most important feature in any online casino site in the UK or around the world.  Why?  Because the customer service team is the people you rely on to help you if something goes wrong.  What if you are having difficulty accessing your money, and need someone to help facilitate a withdrawal?  What if you are having trouble with one of the games, and the game tells you that you lost when you are sure you should have won?  These are the kinds of issues that would necessitate a call to the customer service team. 

Here is what you are looking for in casino site customer service:

  • It should be easy for you to reach someone to talk to in the first place.  You should not be forced to wait a long time to get a hold of someone on live chat or telephone.  If customer service says they are available 24/7, you should never get a message telling you no one is there.  If they are available 24/5, then they should be there 5 days a week.
  • Multiple methods to reach customer service.  Ideally, you should be able to use live chat, telephone (preferably with a local or toll free number), a web form or an email address (preferably a specialised one).  Emails should be answered within 24-48 hours (not a week or longer, which is common at shadier sites).
  • The person you speak to should be fast, knowledgeable, friendly, and transparent.  They should not avoid answering questions by trying to refer you continuously up the chain, and they should not be giving you a hard-sell on opening an account before you have one.  Easy questions with simple answers should be answered quickly and correctly. 
  • The casino site you are thinking of joining should have great reviews online.  Customers should report few problems, and those who do should report that they were easily and quickly solved. 

 

Before you open an account on any casino site, I highly recommend that you talk to someone in the customer service department.  Even if you already know everything you want to about the casino’s features, you still need a way of gauging firsthand whether the customer service team is trustworthy and knows what it is doing. 

To that end, I suggest you make up a question or two, get on the live chat or phone line, and ask someone.  Try an easy question and a harder one, and see how you are treated.  Then ask yourself, “Would I trust this person with my money?”  If the answer is “no,” you should run for the hills.  If the answer is “yes,” then maybe you have found a great casino site.

Blog Category: 

Have a read of our useful blog articles

Should You Mimic the Dealer in Blackjack or Take Insurance?

Many blackjack novices in search of a betting strategy quickly settle on the notion that imitating the dealer should work.  It does seem intuitive (after all, they have the edge, and if you mimic them, you should pick it up, right?), and it is easy to see why so many newbies get sucked into this misapprehension, but it is actually a bad idea.  Why?

 

Types of Straight Slot Machines

Straight slot machines, also called static slots, can be contrasted with progressive slot machines.  With a progressive slot machine, the jackpot increases on a continuous basis.  With a straight slot machine, you get a standard, fixed payout.  You can read more about the differences between progressive and static slot machines.

Did you know that there are many different types of straight slots? Let’s take a look at a few.

What is a Pachislo Slot Machine?

Online you will find so many different types of slot machines that it can make your head spin, especially if you don’t have a lot of offline gambling experience.  In online casino sites you can find every type of slot machine you can play in a live brick-and-mortar casino and then some.  One type of slot machine you may not have heard of, however, is Pachislo.

 

Should You Gamble on Your Mobile Device?

One exciting thing you will discover when you sign up for an online gambling account is the fact that you can now not only gamble at home on your desktop or laptop, but on the go on your mobile device.  Many casino sites offer apps for your Android or iOS device.  That means you can play blackjack, online slot machines, poker, and other fun and potentially profitable games anytime, anywhere, so long as you have an internet connection.  But the question remains—should you?

Is It Possible to Count Cards in Online Blackjack?

If you enjoy games of skill, odds are that you either have an interest in blackjack or may decide to learn it when you begin gambling online. Blackjack of course still involves a large element of chance, but you can systematically learn to win again and again.  Your goal in blackjack is to get closer to 21 than the dealer does.  You and the dealer are both trying not to bust, and you are hoping the dealer busts first.

Risk Disclaimer: Please remember that gambling should be engaged in for the purpose of entertainment only. Problem gambling can have serious adverse effects socially and financially. Casino-Sites.co supports responsible gambling. In the UK it is illegal to gamble if you are under the age of 18!