What to Look for in Casino Site Customer Service

While researching casino sites to join so you can gamble online, there are a lot of different factors you have to take into account.  You have to think about payment methods, deposits and withdrawals, games available, bonuses, and more.  But one important feature which is often overlooked is customer service.

Customer service is arguably the most important feature in any online casino site in the UK or around the world.  Why?  Because the customer service team is the people you rely on to help you if something goes wrong.  What if you are having difficulty accessing your money, and need someone to help facilitate a withdrawal?  What if you are having trouble with one of the games, and the game tells you that you lost when you are sure you should have won?  These are the kinds of issues that would necessitate a call to the customer service team. 

Here is what you are looking for in casino site customer service:

• It should be easy for you to reach someone to talk to in the first place.  You should not be forced to wait a long time to get a hold of someone on live chat or telephone.  If customer service says they are available 24/7, you should never get a message telling you no one is there.  If they are available 24/5, then they should be there 5 days a week.

• Multiple methods to reach customer service.  Ideally, you should be able to use live chat, telephone (preferably with a local or toll free number), a web form or an email address (preferably a specialised one).  Emails should be answered within 24-48 hours (not a week or longer, which is common at shadier sites).

• The person you speak to should be fast, knowledgeable, friendly, and transparent.  They should not avoid answering questions by trying to refer you continuously up the chain, and they should not be giving you a hard-sell on opening an account before you have one.  Easy questions with simple answers should be answered quickly and correctly. 

• The casino site you are thinking of joining should have great reviews online.  Customers should report few problems, and those who do should report that they were easily and quickly solved. 

Before you open an account on any casino site, I highly recommend that you talk to someone in the customer service department.  Even if you already know everything you want to about the casino’s features, you still need a way of gauging firsthand whether the customer service team is trustworthy and knows what it is doing. 

To that end, I suggest you make up a question or two, get on the live chat or phone line, and ask someone.  Try an easy question and a harder one, and see how you are treated.  Then ask yourself, “Would I trust this person with my money?”  If the answer is “no,” you should run for the hills.  If the answer is “yes,” then maybe you have found a great casino site.