Casino Site Expert Review: Club777 Casino

History

Club777 is a very new addition to the world of online casinos, having been launched in early 2012. But with its origins lying in the Mansion group, it comes from very good stock. Mansion have been around a long time and are key players in the online casino industry. Their previous casinos have all been traditional casinos and this is their first attempt at offering a more glitzy Vegas-style casino.

Casino Website

The website has an impressively vibrant and enticing design, mainly in blue with the colourful games graphics featuring prominently. The casino itself launches in a compact new window, offering you a choice of practice or real money modes. It really is a wonderfully easy-to-use casino interface – all your account details and support options are in a bar along the top of the window, the game options are in a menu on the left (Slots, Card games, Table games, Live games, Video pokers, Arcade games, Scratch cards, Progressive games, Asian games), and the main body of the window is filled with the games themselves. Easy to use, easy to explore, and everything you need on hand – a classic design and pleasingly easy to use.

Software

The casino uses Playtech software, available in both download and Instant Play versions. You have access to an extensive range of over 250 games. Playtech are one of the leading casino software producers worldwide and their games are sought after for their great graphics, sound and usability.

Live Casino

There is a good range of Live Dealer games including the usual Roulette, Blackjack and Baccarat, and also the Asian dice game Sic-Bo. They are available 24/7 and there are many variations of each game available, including Slingshot and French Roulette. A few nice features include the ability to sort the tables by dealer and table name, use a sliding bar to set the limits you prefer, and very popular is the mini-game you can play in the same window while you are waiting for the dealer to act. The only drawback is the lack of biographical information on the live dealers themselves.

Customer Support

Online support is excellent and available 24/7. It includes live-chat, phone and email. The live-chat is usually the best way to contact them and there is a link from the casino lobby. Simply click on ‘online support’, fill out a few brief details, and you’ll usually be chatting to an agent within a minute. The one annoying aspect of their customer support is that the telephone number is not free, so it’s definitely worth trying the chat facility first.

Payment Methods

All the major payment methods are available, including credit and debit cards, Moneybookers/Skrill, Neteller, Paysafecard, Ukash and Bank transfers. Withdrawal methods are quite limited but do include debit and credit cards, Bank Transfer and Bank Drafts. As a security precaution you do need to verify your identity before making a withdrawal but this can be done quite easily be emailing/faxing/posting the relevant documents. The processing times vary depending on the method chosen but in general withdrawals are processed in 2-3 days, with methods like Bank Drafts taking considerably longer.

Safety and Security

The casino uses SSL encryption to guarantee the safety and privacy of your personal information. This is certified by Norton who have validated the security certificate and guarantee that the operator is valid. This certificate is linked to from the homepage. Club777 also operate a clear and transparent privacy policy with regard to their use of personal information, and this is clearly stated in their terms and conditions.

Licence

The casino operates under a licence issued in the jurisdiction of Gibraltar. This is one of the toughest jurisdictions to obtain a licence, with very high standards, and is on the UK government’s White List of overseas gambling authorities which adhere to its expected high standards.

Reliability & Fairness

Club777 operates to the highest international standards as required by the terms of their license in Gibraltar. They are regulated by the Gibraltar Gambling Commissioner, and are also tested monthly by TST (Technical Systems Testing), a world-leading statistical testing agency that guarantees fairness in payouts and the use of the random number generator.

Social Engagement

Club777 take their social remit seriously. They promote responsible gambling and have various links to advice and outside agencies throughout the site. As part of the larger Mansion gambling brand they are actively involved in sponsorship and promotion of wider community activities. For example, they are well known as the shirt sponsors of Tottenham Hotspur Football Club.

Mobile / Tablets

There is a very good range of games available for mobile including Roulette, Blackjack, Slots, Video Poker and Scratch Cards. They are available for iPhone, iPad and Android. It is a little difficult to find information on the mobile casino though – you need to scroll to the bottom of the screen and under the ‘Payment Methods’ heading you will find links to their mobile casino options. Just click the one you want and you will be given details of how to sign up.

Free Demo Play

A great feature of this casino is the ease with which you can practice nearly any game you want. When logging on you will be offered the choice of Practice or Real Money play. Simply choose Practice and you can try nearly every game, improving your skill and experimenting, before moving onto betting real money.

Promotions and bonuses

Club777 has a great new player bonus of up to £777. You can avail of this, a 100% deposit bonus, by asking a live-chat agent for it – then they will match your first deposit up to £777. The wagering requirements are a relatively low 25x deposit plus bonus, though not all games are included so it’s worth checking this. They also offer reload bonuses of 15-40% every Sunday depending on how much you deposit, and a month-end deposit bonus of 25% up to £1000 per day. There are other bonuses periodically on specific games and regular prize draws.

Loyalty Scheme

There is a loyalty point scheme based on how much you bet. These points can be converted into cash for you to play on any game. The amount of points you earn depends on the game with, for example, a £15 bet on slots earning you one loyalty point but the same loyalty point requiring a £50 bet on roulette.

VIP Scheme

There is a five-level VIP scheme from Bronze to VIP and an invitation only level of VIP elite. Climbing the VIP ladder is based on how many loyalty points you have earned. As you progress you will be entitled to various different promotions and bonuses, including faster accumulation of loyalty points, faster withdrawal times, VIP-only tables, birthday gifts, and even the services of a personal account manager.

Pros

• Exceptional deposit bonuses.
• Great customer support.
• Classy easy-to-use lobby.

Cons

• No freephone for customer support.
• No biographical info on live dealers.
• No freephone for customer support.

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